Pyxai Privacy Policy

Last Updated: September 01,2023 | Pyxai Inc.

Pyxai is committed to protecting the integrity and privacy of your personal information. This Privacy Notice explains how we collect personal information through our website at and its sub-domains (“Website”) and our Soft Skills Assessment platform and related services ("Services"). If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice. We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.

1. Introduction

Welcome to Pyxai ("we," "our," or "us"). This Privacy Policy aims to inform you about how we collect, use, and protect your personal information when using the Pyxai website ( (“Website”) and the Pyxai app ( ("the Service”, “the Platform”) operated by Pyxai Inc. (“us", "we", or “our").

  • Definitions:
    • Customer: An entity seeking products and/or services to aid in its human capital recruitment and acquisition efforts of certain job requisitions, that has enlisted the help of Pyxai.
    • Applicants: Individuals that may be interested in applying for a job available with or through the Customer.

2. Information We Collect

We collect various types of information, including personal information, to provide and improve our Services. The information we collect falls into the following categories:

  • Information You Provide: We may collect information you voluntarily provide through our website or Services. This may include contact details (such as a user’s first, last name, email address or telephone number), account information, and other relevant data. We additionally gather Media Data, which includes images, videos, voice and audio data, as well as transcripts of the applicants’ interactions with our platform during interviews, screening or assessments.

  • Information We Collect Automatically: When you visit our website or use our Services, we may automatically collect technical information, such as IP addresses, device types, and usage patterns. This information helps us understand how users interact with our Services.

  • Information from Third Party Sources: We may receive information from third parties, such as business partners and service providers, to enhance our Services and improve user experience.

3. How We Use Your Information

Pyxai collects and uses your information for a range of purposes, including:

  • Providing and Enhancing Services: We employ your information to deliver and enhance our Services. This involves personalizing our offerings to cater to your preferences, ensuring a seamless experience by retaining your details for future visits, and constantly improving the functionality and quality of our Services.

  • Verification: For the purpose of verifying the identity of applicants, customers and users and granting them access to utilize our Services.

  • Communication: We communicate with you to provide account updates and important service announcements. This ensures that you are well-informed about any developments or changes related to our Services that might affect you. We may also contact you with newsletters, marketing and promotional materials, and any other information that may be of interest to you, but will always give you the ability to opt out.

  • Usage Analysis: To enhance our Services, we analyze usage trends and preferences based on the information we collect. This analysis aids in optimizing our offerings to align with user behaviors and preferences, resulting in a more tailored and efficient user experience.

  • Application and Evaluation Activities: We may use "automatically collected" information and "cookies" data, both currently and in the future, for several purposes. These include personalizing our services by remembering your information to eliminate redundant data entry, assessing the effectiveness of application and evaluation activities, monitoring aggregate usage metrics such as user counts, accessed pages, and features of the Website or Service, as well as tracking your interactions, submissions, and status updates while utilizing the Services.

Additionally, we may use collected data for the following:

  • To offer customized and relevant news, products, and services to users;
  • To allow users to participate in interactive features to include assessments and surveys;
  • To monitor user traffic and usage;
  • To exchange and/or pool data and conduct analyses;
  • To conduct quality control through detection, prevention, and addressing technical issues;
  • To provide customer and/or administrative support;
  • To analyze sentiment analysis and trends to improve services;
  • To track incident reports for transparency and resolution;
  • To aggregate data and trends for internal and external parties.

Our commitment to utilizing your information responsibly and transparently underscores our dedication to providing you with valuable and relevant experiences while using our Services.

4. Sharing Your Information

We may share your personal information with the following groups of recipients:

  • An Employer, if you are a job candidate. If you are a Candidate or Employee, and we are collecting your personal information through the Services, we will be collecting it on behalf of our customers, in accordance with the agreements that we have with them. For further information about how your personal information is shared with third parties, you should contact the relevant Employer or refer to their separate privacy policy.
  • Our affiliated companies, third-party service providers, and partners who offer data processing services to us (for instance, to assist in delivering, implementing features on, or enhancing the security and functionality of our Website and Services), or who are otherwise engaged in processing personal information for purposes outlined in this Privacy Notice or communicated to you at the time of collecting your personal information;
  • Competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • In connection with any proposed purchase, reorganization, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • To any other person with your consent to the disclosure.
Legal Compliance

Under special circumstances, Pyxai may disclose personal information and data in response to security concerns. In such cases, data disclosure occurs specifically to verify the wellbeing and safety of end user(s). Pyxai will also comply with validated and/or appropriate requests from public authorities (i.e. law enforcement, court, government agency, etc.), which may necessitate the sharing of personal data. While Pyxai must comply with all legal obligations, it is committed to protecting and defending the rights and/or digital and intellectual property of Pyxai and its users. Pyxai intends to make reasonable attempts to both cooperate with investigations and protect the personal safety and data of its users.

5. Legal Basis for Processing Personal Information (EEA Visitors)

If you're a visitor from the European Economic Area (EEA), we process your personal information based on your consent, contract necessity, or legitimate interests

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your usage of our Services and also to help us understand how our Website and Services are being used or to personalize our Website and Services for you. You can control cookies through your browser settings. To get more information about the Cookies we use please visit the Pyxai Cookie Policy page.

7. Data Security

We employ appropriate technical and organizational measures to safeguard your personal information and mitigate the potential threats of data theft, damage, loss, unauthorized access, or misuse. These measures adhere to established industry security standards. Nevertheless, despite our committed efforts to maintain your privacy, we cannot provide an absolute assurance that the Services will remain immune to any instances of misconduct, technical glitches, unlawful interceptions, unauthorized access, or other forms of misuse.

Pyxai designs its website and applications with industry standard security measures to prevent unauthorized and/or unintentional access to its system, content, and data. These security features are intended to prevent malware infections, and protect personal information and data. In addition, Pyxai employs substantive encryption technology between servers to protect the integrity of its data and content.

8. International Data Transfers

Your personal information may be transferred and processed in countries outside your country of residence. We implement safeguards to ensure your data is protected in accordance with this Privacy Policy and relevant laws.

9. Data Retention

We will retain your personal information for a duration that is reasonably necessary for the continuation of our association with you and the provision of our Services and offerings. This includes adhering to our legal and contractual responsibilities and safeguarding ourselves against, or addressing, any potential or actual conflicts (as required by relevant regulations governing record-keeping, documentation, and financial records). This ensures the availability of evidence and documentation pertaining to our connection, should any legal matters arise after your discontinuation of use. This practice aligns with our contractual terms and data retention guidelines.

It's important to note that, except as mandated by applicable regulations or specific agreements established with you, we are not bound to uphold your personal data for any defined period. We have the prerogative to securely erase it or impose access limitations for any rationale and at any juncture, with or without notifying you. Should you have any inquiries about our data retention protocol, kindly get in touch with us via email or using our contact us forms.

10. Your Data Protection Rights

In line with relevant data protection laws, you possess the following rights pertaining to the personal information collected through the Website:

  • Should you wish to access, amend, update, or request the deletion of your personal information, you are welcome to do so at your convenience by getting in touch with us using the contact information provided under the "Contact Us" section below.
  • Furthermore, if you are a resident of the European Union, you have the option to contest the processing of your personal information, request the restriction of such processing, or seek the portability of your personal information. These rights can also be exercised by contacting us via the provided contact details under the "How to Contact Us" section.
  • You retain the right to opt-out of receiving marketing communications from us at any point in time. You can exercise this choice by clicking the "unsubscribe" or "opt-out" link present in the marketing emails we send you. If you wish to opt-out of other types of marketing, such as postal marketing or telemarketing, kindly reach out to us through the contact information under the "How to Contact Us" section.
  • Similarly, if we have gathered and processed your personal information with your consent, you maintain the right to revoke that consent whenever you deem fit. Withdrawal of consent willnot impact the legality of any processing performed prior to your withdrawal, nor will it affect any processing based on legitimate processing grounds apart from consent.
  • You also retain the right to lodge a complaint with a data protection authority regarding our collection and utilization of your personal information. For further details, please reach out to your local data protection authority.
  • We address all requests we receive from individuals seeking to exercise their data protection rights in accordance with relevant data protection laws. To ensure your privacy and security, we undertake appropriate measures to verify your identity before granting you access to your account or effecting corrections to your information.

Please note that if you are a Candidate or Employee whose personal information has been gathered through the Service and you desire to exercise your data protection rights regarding your personal information, you should communicate directly with the Employer. We are prepared to support the Employer in responding to your request, as necessary, in alignment with their guidelines and the stipulations of our agreements with them.

Data Privacy Regulatory Compliance

Pyxai complies with the California Online Privacy Protection Act (CalOPPA) effective July 1, 2004 and the General Data Protection Regulation (GDPR) implemented May 25, 2018. Our Privacy Policy is accessible through our website. Our services and products are designed and built with consideration of data protection. Users have the right to access their information, request changes to their data, and revoke consent at any time by contacting us.

Privacy Controls

Pyxai will only retain personal information, data, and content for as long as is necessary in accordance to the purposes set forth in this Privacy Policy unless there is a valid erasure request. Users may, at any time, and for any reason, request that Pyxai delete, update, or edit their personal data based on applicable law from its servers and backup servers. Our Privacy Policy allows users to manage, control, and delete their personal information. If you have a specific request, please contact us.

11. Communications:

Service Notifications: We may communicate using different channels (such as email, SMS, and mobile notifications) regarding updates or modifications to our Services, billing matters, alterations in service provisions, and more. While you can adjust certain notification preferences, please note that some service-related communications, crucial for the proper functioning of our Services and their use (such as billing notices), cannot be opted out of.

Promotional Notifications: Additionally, we may inform you about new functionalities, supplementary offerings, improved ways to make the most of our Services, upcoming events, special opportunities, or any other valuable information. We might convey such notices through various communication channels at our disposal (such as phone, SMS, mobile notifications, or email), through our Services themselves, or via our marketing endeavors on other platforms or sites.

12. Third Party Services:

Our Services may include links to third party websites and services. Your interactions with these third parties, as well as any data you manage, furnish, transmit, or otherwise interact with through these websites and services are subject to their own privacy and security policies.

13. Updates to this Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. We will inform you of any significant changes and obtain your consent if required.

14. Contact Us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

Pyxai, Inc.
Email: Pyxai Contact Form
Subject: Privacy Policy